Refund & Return Policy

Return Policy

At Mopofashion, we aim to ensure you are pleased with your purchase. If you need to return an item, please follow these guidelines.

1. Return Eligibility

• Time Frame: Return requests must be made within 30 days of receiving your order.
• Condition: Items must be in their original, unused condition with tags and packaging intact.

2. Non-Returnable Items

• Sale items
• Gift cards
• Customized or personalized items

3. Return Procedure

1. Request a Return: Contact us at service202306@sina.com with your order number and reason for return.
2. Return Authorization: We will provide instructions and a return authorization number.
3. Return Shipping: Return the item(s) to the address provided using secure packaging.

4. Shipping Costs

• Domestic Returns: Free return shipping.
• International Returns: Customers are responsible for return shipping costs.

5. Refund Processing

• Time Frame: Refunds are processed within 7-10 business days after we receive the returned item.
• Shipping Fees: Original shipping fees are non-refundable.

6. Exchanges
Return the item and place a new order for the desired product.

7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.

8. Contact Us
For return inquiries, email service202306@sina.com.